Healthcare operations don’t stop at the front desk.

Every missed call is lost care (and lost revenue).

Meridian automates the repetitive work around calls, faxes, and follow-ups so care teams can move faster without adding headcount.

1

Unanswered calls

→ missed access

Patients need fast answers, scheduling, and routing. When the phone queue stalls, care gets delayed.

2

Fax queue backlog

→ slow triage

Referrals, labs, and clinical documents pile up when every fax needs manual review and routing.

3

Follow-up gaps

→ dropped next steps

1

Unanswered calls

→ missed access

Patients need fast answers, scheduling, and routing. When the phone queue stalls, care gets delayed.

2

Fax queue backlog

→ slow triage

Referrals, labs, and clinical documents pile up when every fax needs manual review and routing.

3

Follow-up gaps

→ dropped next steps

1

Unanswered calls

→ missed access

Patients need fast answers, scheduling, and routing. When the phone queue stalls, care gets delayed.

2

Fax queue backlog

→ slow triage

Referrals, labs, and clinical documents pile up when every fax needs manual review and routing.

3

Follow-up gaps

→ dropped next steps

Three workflows, one automation layer

Meridian helps healthcare teams automate high-volume operational work across phone, fax, and patient messaging.

Inbound call

Patient calls the practice

Triage

Meridian identifies intent, urgency, and next step

Route

Calls and faxed documents move to the right workflow

Document

Key details are summarized for staff review

Follow up

Patients receive timely SMS updates

5-step Smart Call Flow

10:43

Incoming call

(555) 123-4567

How can I help you
today?

I'd like to schedule a dental cleaning.

Intent detected

Let’s book your appointment.

What day and time works best?

Mon, May 20 – 9:00 AM

Mon, May 20 – 11:00 AM

Tue, May 21 – 2:00 PM

slot selected

Great! You're all set.

EMR ACTION SYNCED

  • Source: Phone Call

  • Patient requested a dental cleaning.

  • Appointment scheduled:
    Mon, May 20, 2024 at 11:00 AM.

  • Handled by: Meridian

10:43

Dental Care

Text Message

Today 10:43 AM

Hi! Your appointment is confirmed for Mon, May 20, 2024 at 11:00 AM.

Reply STOP to opt out.

Text Message

Three workflows, one automation layer

Meridian helps healthcare teams automate high-volume operational work across phone, fax, and patient messaging.

5-step Smart Call Flow

10:43

Incoming call

(555) 123-4567

How can I help you
today?

I'd like to schedule a dental cleaning.

Intent detected

Let’s book your appointment.

What day and time works best?

Mon, May 20 – 9:00 AM

Mon, May 20 – 11:00 AM

Tue, May 21 – 2:00 PM

slot selected

Great! You're all set.

EMR ACTION SYNCED

  • Source: Phone Call

  • Patient requested a dental cleaning.

  • Appointment scheduled:
    Mon, May 20, 2024 at 11:00 AM.

  • Handled by: Meridian

10:43

Dental Care

Text Message

Today 10:43 AM

Hi! Your appointment is confirmed for Mon, May 20, 2024 at 11:00 AM.

Reply STOP to opt out.

Text Message

Inbound call

Patient calls the practice

Triage

Meridian identifies intent, urgency, and next step

Route

Calls and faxed documents move to the right workflow

Document

Key details are summarized for staff review

Follow up

Patients receive timely SMS updates

Three workflows, one automation layer

Meridian helps healthcare teams automate high-volume operational work across phone, fax, and patient messaging.

Inbound call

Patient calls the practice

Triage

Meridian identifies intent, urgency, and next step

Route

Calls and faxed documents move to the right workflow

Document

Key details are summarized for staff review

Follow up

Patients receive timely SMS updates

inbound call automation

Answer, route, and resolve patient calls

Handle routine calls instantly, capture intent, and escalate the moments that need staff.

Book, reschedule, or route requests.

Capture intake details before handoff.

Escalate clinical exceptions to staff.

fax triaging + sms follow-ups

Turn documents into next steps

Classify inbound faxes, surface priority items, and trigger patient follow-ups by SMS.

Triage referrals, labs, and forms.

Notify staff when review is needed.

Send reminders and care-plan nudges.

inbound call automation

Answer, route, and resolve patient calls

Handle routine calls instantly, capture intent, and escalate the moments that need staff.

Book, reschedule, or route requests.

Capture intake details before handoff.

Escalate clinical exceptions to staff.

fax triaging + sms follow-ups

Turn documents into next steps

Classify inbound faxes, surface priority items, and trigger patient follow-ups by SMS.

Triage referrals, labs, and forms.

Notify staff when review is needed.

Send reminders and care-plan nudges.

inbound call automation

Answer, route, and resolve patient calls

Handle routine calls instantly, capture intent, and escalate the moments that need staff.

Book, reschedule, or route requests.

Capture intake details before handoff.

Escalate clinical exceptions to staff.

fax triaging + sms follow-ups

Turn documents into next steps

Classify inbound faxes, surface priority items, and trigger patient follow-ups by SMS.

Triage referrals, labs, and forms.

Notify staff when review is needed.

Send reminders and care-plan nudges.

"Meridian gave us one automation layer for the phone, fax queue, and patient follow-up. Staff finally have space to focus on exceptions instead of chasing every task."

Dr. Sarah Jenkins

Family Physician

"Meridian gave us one automation layer for the phone, fax queue, and patient follow-up. Staff finally have space to focus on exceptions instead of chasing every task."

Dr. Sarah Jenkins

Family Physician

Automates in weeks, not months

Deployed in weeks, not months

Zero rip-and-replace. Zero disruption to your current flow. Human-in-the-loop by design.

Zero rip-and-replace. Zero disruption to your current flow. Human-in-the-loop by design.

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

Your staff can monitor automated workflows, review exceptions, and step in whenever care needs a human touch.

Operational lift

Healthcare teams are buried in calls, fax queues, and follow-up tasks.

100,000+

Workflows handled

Workflows handled

Automate front-door intake, route faxed documents, and close the loop with patients by SMS — without replacing the systems your team already uses.

500+

Clinics, groups & care teams.

Clinics, groups & care teams.

Built for healthcare operations across the US & Canada.

10K

Patients reached.

Patients reached.

Keep staff in control with clear handoffs, human review, and workflow visibility across every automation.

Private. Secure. Compliant.

Healthcare data requires the highest standard.
We built Meridian for the rigorous requirements of clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Private. Secure. Compliant.

Healthcare data requires the highest standard.
We built Meridian for the rigorous requirements of clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Private. Secure. Compliant.

Healthcare data requires the highest standard.
We built Meridian for the rigorous requirements of clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Frequently Asked Questions

What workflows can Meridian automate?

Meridian can support inbound call automation, fax triaging, SMS follow-ups, and the handoffs between those workflows.

What if the patient has a complex medical request?

Meridian can gather the key details, then warm-transfer to staff (or take a message) based on your rules, so edge cases don’t get stuck.

Can staff stay in control?

Yes. Meridian is designed for human-in-the-loop operations, with review points, escalation paths, and staff takeover when needed.

How does it work with our existing systems?

Meridian is designed to coordinate around your current phone, fax, scheduling, and patient-record workflows without a rip-and-replace.

How long does it take to deploy?

Most clinics can go live in weeks, typically without a rip-and-replace. Meridian connects to common setups (SIP/PBX) and can be configured to match your existing call flows.

Do we need to change our phone system?

No.

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Get started today

Get started today

Start using Meridian to automate calls, fax triage, and patient follow-ups across your healthcare operations.

Start using Meridian to automate calls, fax triage, and patient follow-ups across your healthcare operations.

By providing your phone number, you agree to receive SMS appointment reminders, scheduling updates, and care coordination messages from Meridian. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.

By providing your phone number, you agree to receive SMS appointment reminders, scheduling updates, and care coordination messages from Meridian. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.