Every missed call is lost care
(and lost revenue).

Every missed call is lost care (and lost revenue).

Modern clinics are overwhelmed by phone volume. Staff are burning out, patients are frustrated, and schedules are chaotic.

1

Missed calls

→ lost bookings

When the lines are busy or it's after hours, patients call the next clinic on Google. You lose the patient and the billing.

2

Front desk overload

→ burnout

Your highly-trained MOAs are spending 80% of their day answering basic questions and playing phone tag.

3

No shows

→ schedule chaos

1

Missed calls

→ lost bookings

When the lines are busy or it's after hours, patients call the next clinic on Google. You lose the patient and the billing.

2

Front desk overload

→ burnout

Your highly-trained MOAs are spending 80% of their day answering basic questions and playing phone tag.

3

No shows

→ schedule chaos

1

Missed calls

→ lost bookings

When the lines are busy or it's after hours, patients call the next clinic on Google. You lose the patient and the billing.

2

Front desk overload

→ burnout

Your highly-trained MOAs are spending 80% of their day answering basic questions and playing phone tag.

3

No shows

→ schedule chaos

Introducing the Meridian way

Modern clinics are overwhelmed by phone volume. Staff are burning out, patients are frustrated, and schedules are chaotic.

Call

Patient calls the practice

Intent

Meridian understands the patient intent

Booking

Meridian books the appointment

EMR Note

Meridian logs the interaction in patient’s EMR

Confirmation

Patient receives SMS confirmation

5-step Smart Call Flow

10:43

Incoming call

(555) 123-4567

How can I help you
today?

I'd like to schedule a dental cleaning.

Intent detected

Let’s book your appointment.

What day and time works best?

Mon, May 20 – 9:00 AM

Mon, May 20 – 11:00 AM

Tue, May 21 – 2:00 PM

slot selected

Great! You're all set.

EMR ACTION SYNCED

  • Source: Phone Call

  • Patient requested a dental cleaning.

  • Appointment scheduled:
    Mon, May 20, 2024 at 11:00 AM.

  • Handled by: Meridian

10:43

Dental Care

Text Message

Today 10:43 AM

Hi! Your appointment is confirmed for Mon, May 20, 2024 at 11:00 AM.

Reply STOP to opt out.

Text Message

Introducing the Meridian way

Modern clinics are overwhelmed by phone volume. Staff are burning out, patients are frustrated, and schedules are chaotic.

5-step Smart Call Flow

10:43

Incoming call

(555) 123-4567

How can I help you
today?

I'd like to schedule a dental cleaning.

Intent detected

Let’s book your appointment.

What day and time works best?

Mon, May 20 – 9:00 AM

Mon, May 20 – 11:00 AM

Tue, May 21 – 2:00 PM

slot selected

Great! You're all set.

EMR ACTION SYNCED

  • Source: Phone Call

  • Patient requested a dental cleaning.

  • Appointment scheduled:
    Mon, May 20, 2024 at 11:00 AM.

  • Handled by: Meridian

10:43

Dental Care

Text Message

Today 10:43 AM

Hi! Your appointment is confirmed for Mon, May 20, 2024 at 11:00 AM.

Reply STOP to opt out.

Text Message

Call

Patient calls the practice

Intent

Meridian understands the patient intent

Booking

Meridian books the appointment

EMR Note

Meridian logs the interaction in patient’s EMR

Confirmation

Patient receives SMS confirmation

Introducing the Meridian way

Modern clinics are overwhelmed by phone volume. Staff are burning out, patients are frustrated, and schedules are chaotic.

Call

Patient calls the practice

Intent

Meridian understands the patient intent

Booking

Meridian books the appointment

EMR Note

Meridian logs the interaction in patient’s EMR

Confirmation

Patient receives SMS confirmation

inbound calls

Never miss a patient request

Handle patient calls instantly without putting anyone on hold. Meridian understands natural language and handles complex workflows.

Book new appointments cross-referencing EMRs.

Basic intake & FAQs handled without staff.

Seamless staff transfer for complex triage.

outbound automation

Proactive patient engagement

Proactively engage patients to keep your schedule full and ensure care plans are followed without manual effort.

Smart Reminders via multi-modal SMS & Voice.

No-show recovery by texting waitlists.

Post-visit follow-ups and automated feedback.

inbound calls

Never miss a patient request

Handle patient calls instantly without putting anyone on hold. Meridian understands natural language and handles complex workflows.

Book new appointments cross-referencing EMRs.

Basic intake & FAQs handled without staff.

Seamless staff transfer for complex triage.

outbound automation

Proactive patient engagement

Proactively engage patients to keep your schedule full and ensure care plans are followed without manual effort.

Smart Reminders via multi-modal SMS & Voice.

No-show recovery by texting waitlists.

Post-visit follow-ups and automated feedback.

inbound calls

Never miss a patient request

Handle patient calls instantly without putting anyone on hold. Meridian understands natural language and handles complex workflows.

Book new appointments cross-referencing EMRs.

Basic intake & FAQs handled without staff.

Seamless staff transfer for complex triage.

outbound automation

Proactive patient engagement

Proactively engage patients to keep your schedule full and ensure care plans are followed without manual effort.

Smart Reminders via multi-modal SMS & Voice.

No-show recovery by texting waitlists.

Post-visit follow-ups and automated feedback.

"We stopped losing calls at lunch. Our bookings have increased simply because every patient actually gets through."

Dr. Sarah Jenkins

Family Physician, Toronto

"We stopped losing calls at lunch. Our bookings have increased simply because every patient actually gets through."

Dr. Sarah Jenkins

Family Physician, Toronto

Deployed in weeks,
not months

Deployed in weeks, not months

Zero rip-and-replace.
Zero disruption to your current flow.
Human-in-the-loop by design.

Zero rip-and-replace. Zero disruption to your current flow. Human-in-the-loop by design.

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

1

Connect

to your number (SIP/PBX)

2

Configure

rules + scripts (clinic-specific, multilingual if needed)

3

Integrate

4

Improve

Your staff can monitor live calls and take over at any time with a single click.

Instant impact

Subtitle - Modern clinics are overwhelmed by phone volume.

2,337,363

Calls handled

Calls handled

Zero rip-and-replace. Zero disruption to your current flow. Human-in-the-loop by design.

2000+

Dentists & DSOs.

Dentists & DSOs.

Across the US & Canada.

10K

Users.

Users.

Zero rip-and-replace. Zero disruption to your current flow. Human-in-the-loop by design.

Private. Secure. Canadian.

Healthcare data requires the highest standard.
We builtMeridian for the rigorous requirements of Canadian clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Private. Secure. Canadian.

Healthcare data requires the highest standard.
We builtMeridian for the rigorous requirements of Canadian clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Private. Secure. Canadian.

Healthcare data requires the highest standard.
We builtMeridian for the rigorous requirements of Canadian clinics.

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

  • Encryption

    AES-256 Bit

  • Privacy

    Zero Knowledge

  • ACCESS

    MFA Required

  • Audits

    SOC 2 Type II

  • Compliance

    PIPEDA-Aligned

  • Storage

    Local Data Residency

Frequently Asked Questions

Will it sound human?

Meridian uses natural conversational voice and adapts to the caller’s intent (booking, rescheduling, questions). Clinics can configure phrasing, tone, and escalation rules.

What if the patient has a complex medical request?

Meridian can gather the key details, then warm-transfer to staff (or take a message) based on your rules, so edge cases don’t get stuck.

Can it transfer calls to staff?

Yes, Meridian supports call transfers and routing (e.g., urgent clinical questions to staff, billing to admin, everything else handled automatically).

How does scheduling work with our EMR?

Meridian can integrate with your scheduling workflow (and supports common Canadian EMRs like Accuro and OSCAR, plus others). If full integration isn’t available, it can follow your clinic’s rules and hand off to staff where needed.

Does data stay in Canada?

Yes, Meridian is designed for Canadian data residency, with encryption in transit and at rest and PIPEDA-aligned practices.

How long does it take to deploy?

Most clinics can go live in weeks, typically without a rip-and-replace. Meridian connects to common setups (SIP/PBX) and can be configured to match your existing call flows.

Do we need to change our phone system?

No.